Independent Researcher, Author, Consultant, and Specialist in Hospitality Culture, Talent, Engagement, Selection/Development and Retention
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Now an independent researcher, author, speaker and consultant, Curt Coffman spent 22 years at The Gallup Organization and served as its Global Practice Leader for employee and customer engagement consulting. Coffman has consulted with many Fortune 100 and 500 companies, and his work has spanned the Western Hemisphere, Europe, Asia, and the Middle East. His mission is to help organizations understand the key characteristics of a positive, productive, customer-oriented work environment. His research and consulting insights help organizations measure and manage workplace and customer conditions that show linkage to business outcomes.
In the past 10 years, Coffman has presented to thousands of groups on the topic of creating great places to work and their impact on individuals, families, organizational growth and creating engaged customers. His research and thoughts have been published in BusinessWeek, Chief Executive magazine, CIO Magazine, The Economist, Fast Company, Fortune, the Harvard Business Review, the Harvard Management Update, Inc. magazine, the International Journal of Management Reviews, Microsoft Executive Circle, The New York Times, USA Today, the Wall Street Journal, the Washington Post, and Business Today (India). With John Fleming and Jim Harter, Coffman recently published an article on Gallup's HumanSigma model, a management approach that assesses, manages, and improves the quality of the employee-customer encounter, in the Harvard Business Review (July/August, 2005).
Coffman is the coauthor of one of the bestselling management books of all time, First, Break All the Rules: What the World?s Greatest Managers Do Differently (Simon & Schuster, 1999). Now in its 40th printing, First, Break All the Rules has been translated into 22 languages and has appeared on the bestseller lists of The New York Times, the Wall Street Journal, BusinessWeek, and USA Today. Coffman is also the coauthor of Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential (Warner Books, 2002). Follow This Path has been translated into 15 languages and has appeared on several international bestseller lists.
Coffman lives in Denver, Colorado, with his wife, Tammy, and three children, Katie, Claire, and Clayton.
"Curt Coffman has served as the thought architect for Ritz-Carlton’s new ‘Service Values,’ which has been cited as one of our organization’s most important change initiatives by executives, general managers and Ladies and Gentlemen alike. Curt’s presentations have received rave reviews and he has been the highest rated speaker at our international general manager’s conference."John Timmerman Vice President - Quality, The Ritz-Carlton Hotel Company
"Curt spent the day at NASA Goddard Space Flight Center meeting with a senior manager, delivering a keynote to 200+ attendees, and then leading a small group conversation in the afternoon. It was clear that Curt has a depth of expertise on culture change. What stood out the most was his facility with storytelling and how well he integrated that approach with hard facts and statistics. Research indicates that people best remember information conveyed to them in the form of a story. Curt’s input is helpful to organizations seeking to make the case for the “softer” skills. Also notable, was Curt’s warmth and approachability. Attendees commented on the fact that Curt is a great listener and made it easy for people to ask questions and engage with him, both in the keynote and small conversation format."Gail S. Williams Emeritus, Leadership Colloquia Series, NASA
"Customers are willing to pay a premium for strong brands. Strong brands are the result of employees and the cultures they create. Curt Coffman brings the clear direction necessary to understand and capitalize on these realities.""Matthew F. Gonzales Corporate Manager- Organizational Development, Toyota Motor Sales U.S.A
"Curt’s contribution to our event was both memorable and impactful. Attendees were unanimous in ranking Curt as the best session of the day. We look forward to having him back."Ronald Balmer Principal & Clobal Practice Leader - Client Experience, Greenwich Associates
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