International Speaker & Customer Service Expert
Contact us for Barbara Khozam's speaking fees and availability
As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1900 presentations to 75,000 people in 12 countries on Customer Service, Patient Experience, Leadership, and Communication. In 2019 Barbara Khozam was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals. Also in 2019, Barbara Khozam was awarded the CSP® (Certified Speaking Professional™) from the National Speaker's Association. Barbara Khozam is one of only three women in the world to have achieved BOTH this designation as well as the Toastmaster Accredited Speaker designation. In 2021, Barbara achieved the Certified Patient Experience Professional “CPXP) designation from the Patient Experience Institute. In her spare time, you can find her on the beaches of southern California playing the best sport ever invented: Beach Volleyball!
"Barbara is extremely easy to work with and took time to learn about our attendees and engage with them while at the conference. I felt she was invested in making sure her contributions to our event were only positive!"Rebekah Francis - Tennessee MGMA
"Working with Barbara during the planning stages of our event was an absolute pleasure. She was not only professional and prepared but also brought a sense of excitement and enthusiasm that made the entire process enjoyable. Her collaborative spirit and responsiveness made coordinating the details smooth and stress-free. During the event itself, Barbara was outstanding. She was incredibly engaging and interactive with our staff, keeping everyone’s attention from start to finish. Her ability to balance humor, storytelling, and education created a dynamic and memorable experience for all attendees. I received a lot of positive feedback from staff afterward. Many expressed how refreshing it was to have a speaker who was not only fun to listen to, but who also delivered valuable insights they could apply in their work. Barbara struck the perfect balance between entertainment and education, and we are truly grateful for the impact she made. We would absolutely welcome the opportunity to work with her again in the future."Susannah Best - Heritage Victor Valley Medical Group
"We've had the privilege of welcoming Barbara Khozam as a keynote speaker at the NAOHP Annual Conference not once, but twice—and each time, she left our audience energized, inspired, and armed with practical tools to elevate the customer experience in occupational medicine. Barbara brings an unmatched blend of humor, energy, and substance to the stage. Her insights into communication, empathy, and team engagement strike a chord with clinicians and administrators alike. She doesn’t just talk about exceeding expectations—she models it in every interaction. Whether addressing patient communication challenges or coaching our teams on how to build stronger employer relationships, Barbara's message is always clear, actionable, and deeply relevant to the unique world of occupational health. We were also thrilled to host her on our "Fit For Duty" podcast, where her passion and expertise once again took center stage. From navigating tricky return-to-work conversations to building loyalty with employer clients, Barbara offered real-world strategies that connected instantly with our audience. And yes—her volleyball metaphors? Spot-on and unforgettable! Barbara has become a trusted voice in our community and a favorite among our members. If you're looking for a speaker who can deliver meaningful change with warmth, humor, and serious insight—Barbara is the one."Larry Earl, MD President, NAOHP - President of NAOHP (National Association of Occupational Health Professionals
"Barbara was wonderful to work with! Responsive, knowledgeable, and personable. She really understood our client’s needs. As a speaker’s bureau, we work with many speakers and Barbara really represented our bureau in the best way. Hoping we have an opportunity to work together again very soon! Barbara was fantastic to work with! She represented our bureau, Gravity Speakers, in the best light. From our client, League of California Cities: "Barbara delivered exactly what we needed- energy and enthusiasm to get the conference started on a positive note!"Gravity Speakers
"I still can’t get your session out of my mind—it was brilliant and truly re-inspired me to bring that energy back to our sales team."Kaitlyn DeGrasse - Sales & Marketing Director
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